There are certain recurring phrases you’ll hear frequently when calling either customer service or tech support—a move I try to do as little as possible, because, let’s face it, the service and support is often lacking. If our calls were truly important, they would hire more humans, get rid of the horrible music and senselessContinue reading “Myths of Customer Service & Tech Support”
Tag Archives: tech
Tech Support! How Can I Hinder You Today? (Part 2)
After dealing with phone tech support twice in two days, I discovered the bedroom humidifier wasn’t working. I had no idea where the manual was, so I found it online. (This is one of the great achievements of human civilization, by the way.) I opened the .pdf and found “Troubleshooting.” Since I had already checkedContinue reading “Tech Support! How Can I Hinder You Today? (Part 2)”
Tech Support! How Can I Hinder You Today? (Part 1)
One day last week my fiancee got on a tech support chat because she’d been having trouble getting calls from one particular number. She handed her phone to me, and I went through the steps suggested by the IT person (in what foreign country I don’t know). Eventually I reset the network settings as suggested.Continue reading “Tech Support! How Can I Hinder You Today? (Part 1)”
The Shape of It
Describe something you learned in high school. In past blog posts, and in my memoir, Immaculate Misconceptions: Tales of Catholic School, I’ve talked about how freshmen Biology ruined science for me, and then I had an inspiring teacher who turned me on to literature and art. So I don’t need to repeat myself. Again. SoContinue reading “The Shape of It”
MUSOFYR 