There are certain recurring phrases you’ll hear frequently when calling either customer service or tech support—a move I try to do as little as possible, because, let’s face it, the service and support is often lacking. If our calls were truly important, they would hire more humans, get rid of the horrible music and senselessContinue reading “Myths of Customer Service & Tech Support”
Tag Archives: phone
Scammy Oysters
From Alice in Wonderland, in “The Walrus and the Carpenter” poem regarding the oysters: “And thick and fast they came at last, and more and more and more!” This describes my current week with the wrong number scammers, but one had a notable difference. Instead of following the playbook as usual, they went rogue andContinue reading “Scammy Oysters”
Tech Support! How Can I Hinder You Today? (Part 1)
One day last week my fiancee got on a tech support chat because she’d been having trouble getting calls from one particular number. She handed her phone to me, and I went through the steps suggested by the IT person (in what foreign country I don’t know). Eventually I reset the network settings as suggested.Continue reading “Tech Support! How Can I Hinder You Today? (Part 1)”
Wasting Time
How do you waste the most time every day? My rule for time-wasting is: It’s ok if I waste my time, but I don’t want other people doing it. In a long line at the Post Office a couple of years ago, I came up with the idea for a great app. When I amContinue reading “Wasting Time”
MUSOFYR 