After dealing with phone tech support twice in two days, I discovered the bedroom humidifier wasn’t working. I had no idea where the manual was, so I found it online. (This is one of the great achievements of human civilization, by the way.)
I opened the .pdf and found “Troubleshooting.” Since I had already checked the outlet by plugging the humidifier in different places, and had turned it off and turned it on again, I saw that step #3 was indicated. So I did what the manual said, and sent an email to tech support.
According to the manual, “If Power On indicator light does not come on, contact customer-service@wk- usa.com.” Please advise. Thank you.
This is the reply I received a little while later:
Dear valued customer,
Thank you for contacting us about your product. I would love to help you! In order to further assist you I will need you respond to this email with the product code or item number and date code on your product, you can locate this information in the back cover page of your manual or on the silver sticker on your unit, you may also attach a photo of the silver sticker if it’s easier for you.
I turned over the unit, spilling some water on the floor*, and took a photo. Okay, sent.
After a pause, I received another email:
Thank you for the information. Have you tried the troubleshootings?
The fact that the word had been made plural concerned me, and suggested maybe tech support was not in Illinois as the signature line suggested. Well, okay…. And yet, I felt the need to be sarcastic in my reply, since I had quoted from the “troubleshootings“ in my first email. Now I wrote:
Yes, I read the troubleshooting. It says:
• Ensure unit is properly plugged into a power outlet.
• Check that the Control Knob is turned to the ON position.
• If Power On indicator light does not come on, contact customer-service@wk-usa.com.I did the first two which brought me to #3, which is why I contacted you.
That netted this final response.
Okay so it does look like the unit is from 2019, it just might be that the unit is done. And unfortunately the unit is no longer under warranty as of 1/23/2022.
Kind regards, [&c]
Kind regards! Hah!
And into the landfill it goes, as I await a replacement—from a different company!—arriving Friday from Amazon.
* I know they say there’s no use crying over spilled milk, but I hate spilling things. Every other human endeavor must pause while I clean up whatever it is. It’s a pain. Spilling equals frustration for me.
MUSOFYR 